General Terms

General Terms and Conditions, Terms of Usage and Privacy Policy

General Terms

1.1. These contractual General Conditions aim to establish the terms and conditions that will apply to travel service provision organized by Transportes Nandré Lda, a company with registered office at Praça Exército Libertador, number 323, in Maia, registered in the Companies Registry of Maia, with a registration and tax single number 505 808 730, with the share capital in the amount of five thousand euros, with Registration No. 6295/2016 at the Portuguese Register of Travel and Tourism Agencies (RNAVT), 218/2013 at the Portuguese Register of Tourism Animation Agencies (RNAAT), and Road Carrier Permit nº 111813, (hereinafter referred to as AGENCY), to be added to any particular Private Conditions agreed between the Client and the AGENCY.

1.2. The terms contained in any Private Conditions, if any, will prevail over the provisions contained in these General Conditions, prevailing over both of them any additional written provisions specially agreed between the Client and the AGENCY.

1.3. Services and products are offered to the Client under the terms and conditions contained herein.

1.4. When doing business with the AGENCY the Client ACKNOWLEDGES and accepts all the established terms and conditions.

1.5. Transportes Nandré Lda economic activity code is 49320, 79110, e 93293.

1.6. These general conditions comply with the provisions contained in Decree-Law 61/2011 dated May 6th, with the amendment introduced by Decree-Law dated August 24th.
2.1. When the client books and makes a reservation he must PAY 100% of the total price of the purchased service.

2.2. If the trip booked by the client is a Tour Operator combined program, not subject to automatic reservation procedures, a 25% advance payment shall be made, and the remaining 75% shall be paid until 21 days before the start of the trip.

2.3. Exceptions are made when suppliers require different payment conditions, regardless of the reservation anticipation, whereby the conditions of those suppliers prevail. If applicable, the AGENCY shall report the amount to be paid as soon as they are informed of the price, the client being held responsible for the payment of the same in order to make the reservation.

2.4. The AGENCY reserves the right to cancel any booking which payment has not been made on the conditions referred to above.

2.5. Reservations shall be conditional upon confirmation of all services by suppliers.
Given the so many different conditions applied to children (destination and supplier) we recommend you to always ask for special conditions that may exist for the trip in question.
4.1. Flight reservation
4.1.1. The AGENCY Website offers the possibility to book flights using for that purpose the global reservation system.

4.1.2. The responsibility for availability, time, type of equipment, stopovers and airport information falls entirely upon airline companies.

4.1.3. The client must, before boarding, reconfirm the flight time(s) with the airline company or with the service hotline. The AGENCY cannot be held responsible for any change in flight times by airline companies.

4.1.4. Departure and arrival times are expressed in the country’s local time zone and in accordance with the schedules of the respective airline companies.

4.1.5. Price information given by search tool is based on flight availability for that time and, at least, for 1 passenger.

4.1.6. In case of more than 1 passenger and if it is not possible to CONFIRM the submitted rate, the client will receive an error information sent via email by the AGENCY telling that the office will get in contact.

4.1.7. The quoted prices may not include additional services as for instance meals on board, luggage, check-in, etc.. The client, if he was not informed at time of reservation, should get in contact with the Website hotline.

4.1.8. The AGENCY, in order to reduce the cost of the trip to the client, may OFFER travel solutions that may require issue of several tickets.

4.1.9. Fares are usually restrictive and non-refundable, this information being made available before reservation.

4.1.10. Reservations are made through the AGENCY website at www.goldtravel.pt. A support hotline and a Web Chat service shall be made available.

4.1.11. Some airline companies have code-share services on flights operated by another carrier for certain destinations.

4.1.12. Flight tickets are subject to a contract with carriers and therefore passengers shall adhere to the specific transportation conditions contained in the respective issued ticket.

4.2. Accommodation reservation
4.2.1. The AGENCY offers hotel accommodation reservation in its Website, through reservation call centers and/or direct contact.

4.2.2. Suppliers are entirely responsible for accommodation availability and rates.

4.2.3. Disclosed rates are dynamic and are subject to change if reservation is not immediately made.

4.2.4. All available accommodation typologies are offered by service providers. Any possible special requests shall be reported to service provider and cannot be ensured by the AGENCY.

4.2.5. The AGENCY, after reservation, PAYMENT and effective collection of the selected stay, shall issue a voucher which shall be sent to the client’s email address to be submitted at check-in.

4.2.6. The confirmation of a reservation through the AGENCY website is reported to the supplier in accordance with the conditions contained in the contract and, in some cases, may not be immediate, namely in cases where reservation is not for that same day.

4.2.7. Hotel units provide a description of its premises and services, being the only ones responsible for the disclosed information.

4.2.8. The accommodation group, classification and name are determined by the host country, which sometimes are different from the ones used in Portugal. The hotel and apartment list and category are merely an indication. As far as accommodation is concerned, the following private rules are as follows:

i) Apartments: The Client is fully responsible for the information about the number of persons (adults and children) who will be in the apartment. Should more people arrive, the accommodation agent may refuse entry.

ii) Hotels: The submitted prices are per person and are based on double room occupation. Not all hotels have triple room. In that case, an extra bed shall be added, which may not have the same quality and comfort. When the room is equipped with two large single beds or a double bed, a triple room is often considered as containing just those two beds.

4.2.9. Times: As a rule, hotel check-in time is from 2:00 p.m., on the day of arrival and hotel check-out time is 12:00 a.m. on the day of departure. As far as apartments are concerned, check-in time is normally from 5:00 p.m., on the day of arrival and check-out time is 10:00 a.m. on the day of departure. Keys can also be picked-up within regular business hours, at reception, at the address to be indicated by the AGENCY.

4.2.10. In organized trips on a half board or full board plans, meals which coincide with hours of flight and transportation to and from the airport or while waiting for flight connections are not included. Arrivals to the hotel after 7:00m p.m., the firs meal service will be breakfast on the next day. On the last day and except in case of check-out, the last hotel service will be breakfast.

4.2.11. Except as otherwise referred to, drinks are not included in full board and/or half board plans.

4.2.12. Any specific request from the Client regarding meals will always depend on supplier confirmation and may require PAYMENT of a supplement.

4.3. Car rental
4.3.1. The AGENCY acts as an intermediary between the client and the car rental company, forwarding the car rental requests directly to a business partner who aggregates multiple suppliers of this kind of service.

4.3.2. The selected supplier shall be responsible for price information, type of vehicle, delivery location and all other information relating to the car rental.

4.3.3. The client, when accepting the reservation is subject to the service supply conditions of the hired car rental company.

4.3.4. Car rentals are directly paid to the service provider.

4.3.5. The AGENCY Website will only be a facilitator during the reservation process.

4.3.6. The AGENCY is not responsible for any supplier default.

4.4. Activities
4.4.1. The AGENCY acts as an intermediary between the client and any activity company, forwarding the activity requests directly to a business partner who aggregates multiple suppliers of this kind of service.

4.4.2. The selected supplier shall be responsible for price information as well as for any other information regarding the activity reservation.

4.4.3. The client, when accepting the reservation, is subject to the service supply conditions of the hired activity company.

4.4.4. The payment of the activity is directly paid to the service provider.

4.4.5. The AGENCY Website will only be a facilitator during the reservation process.

4.4.6. The AGENCY is not responsible for any supplier default.

4.5. Other Services
4.5.1. The AGENCY offers multiple products that can automatically and separately be booked in its Website through its support hotline.

4.5.2. Service requests without automatic confirmation will centrally be processed and answered by email to the client.

4.5.3. The requested services cannot be deemed reserved with full or partial payment and the price may be subject to change until final reservation.

4.5.4. Acceptance of the proposal by the client shall be made in writing and requires payment of the registration amount as provided for in paragraph 2 above.
Pursuant to Law no. 144/2015, dated September 8th, we hereby inform that the Client may always apply to the following entities involved in Alternative Dispute Resolution for Consumer Disputes:

i) Customer Ombudsman for Travel and Tourism Agencies at provedorapavt.com;

ii) Arbitration Committee for Tourism of Portugal at turismodeportugal.pt;

iii) Or any other entity contained in the list made available by the General Direction for the Consumer at http://www.consumidor.pt which consultation we hereby recommend.
Complaints can only be considered if submitted in writing to the AGENCY within 30 days after service provision at the utmost.

In case of complaint due to failure to comply with hired services the client is entitled to apply to the Travel and Tourism Guarantee Fund as contained in Decree-Law no. 61/2011, dated May 6th, current version, submitting his complaint:

i) To the Customer Ombudsman because Transportes Nandré Lda has adhered to the Customer Ombudsman for Travel and Tourism Agencies at www.provedorapavt.com. In order to benefit from this service you will have to submit your complaint in writing within 20 business days after the end of the trip. Agencies are bond to timely comply with the decision issued by this entity.

ii) To Turismo de Portugal I.P at www.turismodeportugal.pt within 30 days after: (i) the end of the trip; (ii) trip cancellation ascribable to the AGENCY; (iii) having become aware that the trip cannot be made for any reason ascribable to the AGENCY; (iv) closing of the business.

iii) To any other entity contained in the list made available by the General Direction for the Consumer at http://www.consumidor.pt.
7.1. The AGENCY is responsible for any luggage pursuant to the law.

7.2. The client has the obligation to submit a complaint to the service provider entity in case of deduction, deterioration or destruction of his luggage.

7.3. In international transportation, in case of damage in his luggage, the complaint shall be addressed in writing to the carrier immediately after the damage, within 7 days at the utmost from delivery of the same. If there is a delay in delivering the luggage, the complaint shall be made within 21 days as from the delivery of the same.

7.4. Submission of such a complaint is foreseen in International Conventions and is essential for the AGENCY to hold the service provider entity liable.
8.1. The AGENCY responsibility shall be limited to the maximum amount required from the service provider entity, in accordance with the Montreal Convention, dated May 28th, 1999, on International Air Transport, and with Berne Convention, dated 1961, on Railway Transport.

8.2. As far as sea transport is concerned, the responsibility of travel agencies, regarding its clients, for the provision of transport or accommodation services, when applicable, by sea transport companies, in case of damages arising from negligence or deliberate action, shall have the following limits:

a) € 436, in the event of death or injury;

b) € 881, in the event of total or partial loss of luggage or damage;

c) € 424, in the event of loss of car, including inside luggage;

d) € 375, in the event of loss of luggage, accompanied or unaccompanied luggage, inside a car;

e) € 097, for damages to luggage, as a result of car damage.

8.3. When applicable, the travel and tourism responsibility for the deterioration, destruction and deduction of luggage and other item, in touristic accommodation resorts, while the client is staying there, shall have the following limits:

a) € 397, globally;

b) € 449 per item;

c) The value declared by the client, regarding items taken into the custody of the touristic accommodation resort.

8.4. The AGENCY responsibility for damages other than personal injury may contractually be limited to the amount corresponding to five times the price of the sold service.
9.1. Each service reserved through the Website is subject to a rate of service which shall be informed during the process and before the reservation request is completed.

9.2. The client, when doing the reservation, accepts the disclosed rates.

9.3. In some cases, in the card account statements, some direct debits made by the AGENCY and by service providers may occur.

9.4. This is because, in some services, when the client is forwarded to the Website of a service provider, payment shall directly made to the supplier and the service rates to the AGENCY.

9.5. In case flights, airport rates are listed and differentiated from the cost of the flight ticket.

9.6. Penalties resulting from Changes: Per change (names, dates, type of apartment or room, trip, etc.): € 35. We underline that acceptance of those changes depends on the acceptance by the respective suppliers.

9.7. In some destinations, there are local, entry and departure taxes to be paid locally and which are not disclosed in the return search information.

9.8. Some cities charge a touristic tax. As a rule, this amount is not included in the price of accommodation and shall be paid locally.

9.9. The amounts referred to in 9.7 and 9.8 shall dully be informed to the client before the reservation is completed.
10.1. The client must have his personal and family documentation valid, (identity card, military documents, minors travel authorization, visas, vaccination certificate, and others that may also be required). The AGENCY declines any responsibility for visa denial or non-permission to enter a foreign country; any cost that the client may incur with this shall entirely be for the client’s account and risk.

10.2. Trips in the European Union:
- Clients (regardless of their age) traveling inside the European Union must have their respective civil identification document (passport; Id; Citizen Card);
- In order to have medical assistance they must have the respective European Health Insurance Card;
- Nationals from non-community countries must consult specific information regarding the required trip documentation with embassies/consulates of the origin countries.
10.3. Trips outside the European Union:
- Clients (regardless of their age) traveling must have their respective civil identification document (passport) as well as the visa if necessary (get this information with the AGENCY during reservation);
- Nationals from non-community countries must consult specific information regarding the required trip documentation with embassies/consulates of the origin countries.
10.4. Minors traveling with their parents or authorized by the latter with other adults must have their own identification document; citizen card or Identity card, passport.

10.5. Countries requiring submission of a passport, passports must be valid for at least 6 months beyond the date of departure from the destination country.
11.1. Should suppliers of the trip in question allow, whenever a client, registered for a certain trip, wish to change his subscription to a different trip or to the same with departure on a different date, or other possible change, shall pay a rate, plus the expenses associated with that change.

11.2. However, when the change takes place 21 days or less before the trip date of departure, which the client subscribed, or if the service suppliers refuse to accept the change, he will be subject to the expenses and charges foreseen in item “withdrawal (termination)”.

11.3. Once the trip has been initiated, if the client requests any service change due to reasons non ascribable to the AGENCY (ex. extra accommodation nights, flight changes) the prices of touristic services may not correspond to the one published in the brochure that motivated the purchase.
12.1 The client is entitled to assign his subscription, being replaced by another person who fulfils all the required conditions for the trip, provided that he informs the AGENCY at least 7 consecutive days in advance and that this assignment is possible in accordance with the applicable air transport regulations. In case of cruises and long haul flights, the deadline is fifteen consecutive days in advance.

12.2 The assignment of the subscription jointly holds assignee and assignor accountable for payment of the price of the trip and for any additional charges originated by the assignment.
Whenever there are reasonable reasons beyond the AGENCY control, the AGENCY can change the sequence of routes, change the departure times or replace any of the foreseen hotels for other of similar category and location, keeping the client informed of that change as soon as they have become aware of the same.
Whenever the trip depends on a minimum number of participants, the AGENCY reserves the right to cancel the organized trip should the number of participants is lower than the minimum. In these cases, the client shall be informed in writing about the cancelation within 7 days.
Listed prices are based in the cost of services and exchange rates in force on the date of its publication. Therefore they are subject to change as a result of the cost of transports or fuel, duties, taxes, rates and exchange fluctuations up to 20 days before the date of the trip. In case of exchange fluctuations, the calculation shall be made taking into account the difference between the exchange rate in force on the date of publication and the date on which this change is reported to the client.
Once the service has been initiated, no reimbursement is due for services which were not used by the client due to reasons of force-majeure or for any reason ascribable to the client, except if reimbursed by the respective suppliers. Failure to provide the services for reasons ascribable to the AGENCY, and should it be impossible to replace them for other equivalent ones, entitles the client to be reimbursed of the difference between the price of the foreseen services and the ones which were actually provided.
17.1. If before the beginning of the trip and due to facts not ascribable to the AGENCY, the latter is prevented from complying with any essencial service contained in the trip program, the client shall be entitled to withdraw, being reimbursed with all amounts paid or, alternatively, accepting a change and any possible price variation.

17.2. If those facts not ascribable to the agency lead to the cancellation of the trip, the client may also choose to participate in another organized trip of equivalent price. If the proposed replaced organized trip is of lower price, the client shall be reimbursed with the respective difference.
18.1. The Client, or any of his accompanying travellers, is free to withdraw from the trip at any time.

18.2. This cancellation requires that the same will be responsible for the payment of any charges associated with compliance and withdrawal from contract and also for a percentage that can amount to up 15% of the price of the trip.

18.3. When applicable, the client can be reimbursed of the difference between the amount paid and the above-mentioned amounts.
If, for any reason not ascribable to the client, the AGENCY is forced to cancel the organized trip before the date of departure, the client can choose

i) to be reimbursed of all paid amounts, or

ii) Alternatively, to participate in another organized trip, being reimbursed of any possible price difference that may exist.
In accordance with the legislation in force, the AGENCY responsibility is guaranteed with a civil liability insurance with the insurance company Seguradora Fidelidade Mundial with insurance policy no. 0035816 in the amount of € 99 760,00. The AGENCY also contributes to the Travel and Tourism Guarantee Fund (FGVT – DL 61/2011 of 6 May with the wording given by DL 199/2012 of 24 August).
21.1. The AGENCY Website offers the following payment methods:
- ATM reference;
- Credit Card;
- Paypal.
Payments by bank transfer can only be made for some services / products. However, if the client wishes to use this payment method, he should contact the Support Hotline by email or phone.

21.2. Payment of flight tickets with Low Cost airline companies is directly made by the client to the airline company. The AGENCY will only act as intermediary in the transaction, forwarding the client and his request to the airline Webpage. The only eligible payment method is credit card.

21.3. Payment methods are indicated according to the type of booked service and sometimes may not allow the use of the payment methods referred to in paragraph 2.1. above.

21.4. Payment of services using pre-ordered products with traveller cheques and other methods is not automatically possible and through the Website so the client will have to contact the Support Hotline.

21.5. Travel documents are issued after payment and proof of payment. The AGENCY reserves the right to cancel reservations that have not been paid within the deadlines provided or in case suspicion of fraud.

21.6. In case of suspicion of fraud with credit cards, the AGENCY may request a copy of the credit card used and a copy of the user’s identification document.

21.7. In case of a situation of fraud, services are automatically cancelled even if travel documents have already been issued or even if the trip and/or stay have already started.
All disputes arising out of or in connection with the interpretation or execution of these Conditions shall be governed by the Portuguese legislation.
The AGENCY offers insurance that may be purchased according to the trip and to guarantee assistance situations and cancellation expenses.
The AGENCY reserves the right to change these General Conditions at any time and whenever necessary informing the client accordingly before the reservation is finalized.
Should any provisions of these Conditions become void or unenforceable, this shall not affect the validity of the remaining provisions, and therefore its global validity will not be affected except if it is possible to conclude that the parties would not have agreed in providing the service or supply of the product if they had foreseen the nullity or ineffectiveness of this provision.
- The remaining special conditions shall be included in the brochure of every destination and specific trip – private conditions – which are part of the travel contract.
- These general conditions may be complemented by any other specific ones provided that duly agreed between the parties.
- Plan prices are based in the average dollar exchange rate so any relevant depreciation of this currency may entail a price revision of the trip in accordance with the provisions contained in the clause “price change”.
- Because of the constant changes in fuel prices, fuel supplements may be added to price in accordance with the provisions contained in the clause “price change”.
- Hotel and cruise categories presented in the brochures meet the quality standards of the hosting country, being replaced by other similar ones when, for reasons not ascribable to the agency, it will not be possible to MAINTAIN or confirm the existing reservation, the agency being committed to inform the client as soon as they have become aware of such change.

General Information

Arrival and departure times are quoted in the local time of the respective country and in accordance with the times of the respective airline companies on the date of PRINTING of this program, being therefore subject to change.

Trips including bus transport, times are deemed approximate times.
Except as otherwise referred, drinks are not included in lunches and dinners foreseen in the respective travel programs (full board and/or half board plans).

Any Client specific request regarding meals will always depend on the supplier confirmation and may require extra PAYMENT.

In organized trips on full or half board plans, meals that coincide with hours of flight, with transportation from and to the airport and with waiting times for flight connections are not included.

When the Client arrives to the hotel after 7:00 p.m., the first meal service will be breakfast on the next day. On last day, and except possibility of late check-out, the last hotel service will be breakfast.
The hours of arrival and departure on the first and last day shall be arranged according to the first and last service. As a rule, which is in no way binding, rooms can be used from 2:00 p.m. on the day of arrival, and should be left vacant before 12:00 a.m. on the day of departure.

Apartments are normally available as from 5:00 p.m. on the day of arrival, and should be left vacant before 10:00 a.m. on the day of departure.

Terms of Usage

1.1 goldtravel.pt website, including logos, trademarks, copyrights, and services contained therein, is the property of Transportes Nandré Lda a company with registered office at Praça Exército Libertador, number 323, in Maia, registered in the Companies Registry of Maia, with a registration and tax single number 505 808 730, with the share capital in the amount of five thousand euros, with Registration No. 6295/2016 at the Portuguese Register of Travel and Tourism Agencies (RNAVT), 218/2013 at the Portuguese Register of Tourism Animation Agencies (RNAAT), and Road Carrier Permit nº 111813.

1.2 Transportes Nandré Lda economic activity code is 49320, 79110, e 93293.

1.3. These Conditions to Use the Website aim to establish the terms and conditions by which ACCESS to information and contents made available in the website goldtravel.pt will be regulated as well as how reservations and payments to end clients hereinafter referred to as USERS are made.

1.4 Transportes Nandré Lda reserves the right to insert, change and remove, without prior notice and at their discretion, any information contained in these Conditions of Use. The user is responsible for revising the content of the Conditions of Use whenever he consults or makes a reservation of any trip in the Website goldtravel.pt. The use of the Website goldtravel.pt, after any amendments introduced by Transportes Nandré Lda, shall be considered as a tacit acceptance of the same.
2.1 Transportes Nandré Lda and the users of the Webpage www. goldtravel.pt agree that ACCESS, viewing, use or purchase from it, are governed by these Conditions of Use.

2.2 The use of this portal requires and presupposes that USERS adhere and expressly accept, fully and without reserves, all and every Condition of Use of the Webpage in the version published and in force at the time USERS access this portal, specially those referring to limitation of liability, as well as those of any supplier of travel or tourism services. USERS must therefore read carefully these Conditions of Use before USING the portal and expressly declare that they have read them and understood them, since they may have changed since the last time it was accessed.

2.3 Access and use of this portal is reserved to users aged over 18 and to people legally capable of using it.

2.4 Transportes Nandré Lda reserves the right to deny access to the Webpage without prior notice, and only users aged over 18 and people capable of using it are eligible.

2.5 Without prejudice of the above, the parties undertake to enforce all applicable legislation and standards that apply to the Webpage and to the reservations made through it.
3.1 The Website goldtravel.pt is for personal and not for business use, being limited to the purposes foreseen in clauses 1.3, 2.1 and 5.5 of these Conditions of Use. Reproduction, transmission, exhibition, publication, distribution, availability to the public, creation of derived works, amendment, adaptation, translation, transfer or sale of any information, products or services obtained through this Website, as well as any other operation methods, in full or in part, relating to content and materials of the Website goldtravel.pt, namely, text, images, software, audio or video clips, must comply with the intellectual property rights of Transportes Nandré Lda ,are protected by the Portuguese and international copyright law and are fully forbidden without prior authorization of Transportes Nandré Lda in writing.

3.2. Use, collection or storage of contents, materials, functions and information made available at goldtravel.pt, can only be carried out as foreseen and supplied in the same. Partial removal of text and/or images and reproduction in another context, and the full or partial reproduction of the Website goldtravel.pt in another Website are forbidden without prior authorization of Transportes Nandré Lda in writing.

3.3 USERS acknowledge and expressly accept that contents, elements and rights of intellectual property (including without limitation copyrights and alike right, patents, brand of products or services and industrial secrets) relating to the Webpage of Transportes Nandré Lda that USERS receive or to which they access, are the exclusive property of(…) or the property of its suppliers.
4.1 The contents of the page www. goldtravel.pt in World Wide Web are protected by intellectual property rights including copyrights and alike rights, Copyright © (…) pertaining to […]. All rights not expressly granted to USERS are reserved rights.

4.2 Reproduction, transfer, distribution or storage of some or all the contents, in whichever form, without prior written consent, are forbidden, except if made in accordance with the provisions contained in the following subsections:

(I) Transportes Nandré Lda allows the USER to view its pages in his computer or to print copies of extracts of those pages exclusively for his personal use and not for redistribution, except if Transportes Nandré Lda ALLOWS it in writing.

(II) Transportes Nandré Lda allows the USER to access and use some documents contained in its World Wide Web pages only when subject to the additional terms set out in those documents and provided that the USER expressly accepts those additional terms.

4.3 USERS acknowledge and accept:
- That, except as otherwise agreed, they do not acquire any additional right on the content.
- That the content, directly or indirectly received or to which they have ACCESS, is exclusive property of Transportes Nandré Lda or of its suppliers, who will continue to be the only proprietaries.
5.1 Transportes Nandré Lda may introduce improvements or amendments to information, elements, data, services and other elements of this webpage or to cancel it at any time with no need to prior notice.

5.2 Transportes Nandré Lda may also amend these Website Conditions of Use, at any time, and this amendment shall be valid provided that introduced in the Webpage.

5.3 Consequently, access and later use of the Webpage presupposes prior approval by USERS of the new Conditions of use.

5.4 Transportes Nandré Lda is entitled to suspend access to the object of this program, due to maintenance, network security or force-majeure reasons (“acts of god”) without prior notice.

5.5 This Webpage is for exclusive public access so that users may PERFORM their reservations. We do not accept reservations through travel agencies or other people acting as intermediaries of individuals or companies.
6.1. Without prejudice of products and services general sales conditions made available in this website foreseen in General Conditions – Condições Gerais -, as provided that permitted by law, Transportes Nandré Lda does not give guarantees of any type, whether express or implied, including, among others, property guarantees, no infringement, implicit guarantees to trade or to adapt to any specific purpose, regarding the availability, accuracy, reliability or content of these pages.

6.2. Insofar as permitted by law, Transportes Nandré Lda cannot, under no circumstance, be held responsible for any losses, including loss of profits and emerging damages, directly or indirectly related to the use, or impossibility to use, the contents, materials, functions and information made available in the Website goldtravel.pt, even if Transportes Nandré Lda has been informed of the possibility of those damages occurring.

6.3. Insofar as permitted by law, the limitation of liability referred to in the previous paragraph includes all damages caused to computers of USERS, arising from direct or indirect, incidental or consequential use of the Website goldtravel.pt, and also possible damages caused by the dissemination of virus, trojans and worms, whatever there origin and method of transmission.

6.4. All contents, materials, functions and information made available in the Website goldtravel.pt, or through the same, are supplied as shown and are disclosed without any guarantee provided by Transportes Nandré Lda.

6.5. The goldtravel.pt website may contain information, addresses or materials from other websites which do not belong to Transportes Nandré Lda, for which the authors of those Websites shall be the only responsible parties. Transportes Nandré Lda is not held accountable for information, addresses or materials contained in those Websites.

6.6. The goldtravel.pt website may contain links to third parties websites. Those links are merely informative and Transportes Nandré Lda does not undertake any responsibility for the accuracy, integrity or legality of the content of those Websites, or for any possible information, opinions offers of products and services contained therein. Transportes Nandré Lda declares that they have no control over risk of confidentiality, security and others, in third parties Websites.

6.7 The USER is responsible, in any case, for the veracity of the data provided. Transportes Nandré Lda reserves the right to EXCLUDE from the registered services any USER who has provided false date, notwithstanding any other measures or actions that may be sent to courts.

6.8 The USER, when he sends materials to any server of Transportes Nandré Lda by email or through the pages of Transportes Nandré Lda in its Website, agrees as follows:

(i) materials should not contain any illegal or inadequate element for publication;

(ii) shall search and eliminate any virus or other destructive aspects before SENDING any material;

(iii) is the proprietary of the material he sends or has an unlimited right to supply it;

(iv) Transportes Nandré Lda is entitled to publish those materials without charges and/or to include the same or any of the concepts described therein in its products.
All disputes arising out of or in connection with the interpretation or execution of these Conditions of Use shall be governed by the Portuguese legislation.

Privacy Policy

Reservations made through our Webpage requires introduction in the system, by USERS, of personal data such as identification, aspects related to their personal preferences, special circumstances affecting them or others, data related to credit and debit cards, used to facilitate and to ALLOW purchase and reservation of specific services contained in the client request, and to provide information regarding products and services of Transportes Nandré Lda.

Information about philosophical or political beliefs, party or union affiliation, religious faith, private life, and racial or ethnical origin, as well as data related to health and sexual life, including genetic data will never be asked.

Processing of Personal Data is performed in strict compliance with personal data protection legislation as contained in the European Directives 95/46, 2002/58 and 2006/24, in Law n.º 67/98 of 26 October and/or any legislation governing, adding or replacing the above legislation, jointly referred to as “Personal Data Protection Regulation” (hereinafter referred to as RPDP).

Any personal data that, in this system, USERS may disclose to Transportes Nandré Lda, shall be deemed as having been obtained, processed and transmitted in strict compliance with RPDP.

When supplying their personal data USERS declare that they authorize and consent that Transportes Nandré Lda. will process their data in order to facilitate and ALLOW purchase and reservation of specific services contained in their request, as well as to receive information related to products and services made available by Transportes Nandré Lda.

Transportes Nandré Lda declares and ensures that they implemented, is equipped with and shall continue to implement security measures of organizational and technical nature necessary to ensure personal data security aiming to AVOID its change, loss, processing and/or non-authorized ACCESS, taking into account the current technology, the nature of the stored data, and the risks to which they are exposed.

Transportes Nandré Lda allows the USER to exercise his rights of access, rectification, cancellation or opposition as legally foreseen. If the USER wishes to EXERCISE his rights of access, rectification, cancellation or opposition granted by RPDP, he should send an email message to geral@ goldtravel.pt.
Personal Data collected from website login are inserted in a computer application owned by Transportes Nandré Lda. Access to information stored in a file by Transportes Nandré Lda employees will only be possible through passwords and any registration will be documented. Any change to existing data stored in files is possible. However, a registration with the date and user code of the employee who made such change shall be kept.

Personal Data are processed with the legally required protection degree in order to guarantee the security of the same and to avoid its change, loss, processing or non-authorized access, taking into account the state of technology, being the USER aware and accepting the Internet security measure are not impregnable.

Transportes Nandré Lda is equipped with peripheral control technical infrastructures, namely network firewalls, private circuits and VPN’s that comply with security requirements. Computer Servers are housed in a datacentre operator who provides a Servers’ digital information protection service. This service includes file backup, its maintenance in accordance with the defined policy and restore when requested by Transportes Nandré Lda.

In order to increase USER security, Transportes Nandré Lda uses SSL – Secure Socket Layer technology, which guarantees security in all transactions made with credit card.

This technology encrypts credit card data and transfers them, via internet, in individual modules which will only be brought together later. Credit card data are only used for PAYMENT purposes and, once the transaction is made, are eliminated from our records.

For security purposes that apply to certain countries, flight reservations must include information regarding name, passport number, gender, age, nationality. This information contained in the reservation may, pursuant to the applicable legislation, be consulted by the customs authorities in the origin or destination countries.

Transportes Nandré Lda having access to personal data, undertakes to:
- Safekeeping them by means of security measures, legally enforceable, of technical and organizational nature, ensuring its security, thus avoiding its change, loss, processing or non-authorized ACCESS, in accordance with the state of technology at any time, the nature of data and the possible risks to which they are exposed;
- Exclusively USE or APPLY data for the required foreseen purposes;
- Make sure that data is solely handled by employees whose intervention is necessary for the service provision, being subject to keep them confidential. Whenever disclosure of information to third parties may happen, they should be obliged to KEEP them confidential as foreseen in this document.
Due to Internet standards, access to Websites may involve the use of cookies. Cookies are small files recorded in the user’s computer used to IDENTIFY the computer which is connecting to the website. These files have no personal information. Cookies have, in general, a limited time span. Cookies cannot extract information from the user’s computer hard disc, steal personal information, or read cookie files created by other suppliers.

Thanks to Cookies, Transportes Nandré Lda is able to recognize the duly registered users, provided that they use the same equipment and navigator, with no need for them to login every time they need to have access to the service areas of their own. The user is free to reject our cookies if the navigator allows it, but doing so may compromise the functionality of Websites.
Personal Data are collected with the following purposes:

(i) Wholesale and retail travel agency business;

(ii) Supply to partners involved in services requested by users to finalize a reservation / service purchased by User;

(iii) Management, administration, provision, extension, and improvement of the services which users decide to subscribe and book or to accommodate those services to the preferences and likes of users;

(iv) To VERIFY credit cards and other types if cards used for payment and delivered by USERS;

(v) To study the use of services by users;

(vi) To verify, MAINTAIN and develop statistics systems and analysis;

(vii) Advertisement, promotion and market research if duly accepted by USERS;

(viii) To send surveys which USERS are not obliged to reply;

(ix) To send SMS messages for direct sales, publicity or purposes related to the purchased services.

Users may allow Transportes Nandré Lda to process their Personal Data in order to determine their profile and offer appropriate products and services. These services may be Transportes Nandré Lda services or third party services.

In addition, the users shall expressly consent that their Personal Data be transferred to:

(i) National and international authorities responsible for tourism, terrorism or offenses against human rights;

(ii) Any legal entity affiliated or owned by Transportes Nandré Lda or to the company that has provided the purchased service (hotels, water, road, railway, air, rental, transport company etc.), so that they may use them for a correct service provision requested by users.

On the other hand, users agree on access to information related to the service purchased from Transportes Nandré Lda aiming to offer them additional services.

When Personal Data are collected, except as otherwise referred to, users may voluntarily give their Personal Data, although if no data is given, quality and quantity of ordered services will not be affected (except if otherwise referred to). As far as compulsory data is concerned, failure to provide them will hinder access to the service to which data were requested.

Transportes Nandré Lda is entitled to disclose USERS information to third parties solely with the purpose of COMPLETING the requested reservation and for administrative reasons pursuant to the legislation in force for completion of trips / service for certain countries.

Any data collected in this way from the Webpage will be disclosed, in accordance with the provisions contained in RPDP, to the entities involved in the purchase of the requested services to the extent necessary for completion of the reservation / service and for compliance with the legislation of the destination Countries.

Should you disagree with the conditions referred to above, Transportes Nandré Lda will not be able to do business with you and consequently cannot accept your reservation.
Please make sure you correctly supplied your credit card data because otherwise your reservation can be postponed and costs may change due to the delay in finalizing your reservation.

Transportes Nandré Lda reserves the right to cancel reserved services after confirmation of the reservation if PAYMENT is refused by the credit card issuing entity or if you have supplied incorrect data.

Transportes Nandré Lda also reserves the right to make randomized controls in order to minimize fraud with credit cards. Consequently, we may ask you, before the confirmation of the reservation, to supply us, either by fax or by email, with a copy of a document giving proof of your address, as well as a copy of your credit card or the latest account statement. These documents will exclusively be used to CONFIRM the supplied data and will be destroyed as soon as they are no longer necessary.

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Private
9:00, 9:30
8 hours